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Payment: MonardaZ accepts Etsy’s Direct Checkout.  This allows you to use credit cards or Etsy gift cards.  Massachusetts residents will be subject to 6.25% state sales tax at checkout.

Shipping:  In stock items will be shipped within 5 days.  Made to order items (custom or Build Your Own) will be shipped in 10 – 14 days.  We will contact you if there are any unexpected delays.  We ship most items USPS Priority Mail with tracking numbers.

NOTE to International buyers: We will ship to you via USPS Priority Mail International.  Shipping time may be anywhere from 1 – 5 weeks.  International buyers are responsible for all customs charges, taxes, and additional postal fees. Some listings are not available for international shipping.

Refunds and exchanges:  We are confident that our items will meet your expectations, and we strive to ensure your satisfaction.  However, if you are not completely satisfied, please contact us right away.  You may return your order* within 5 business days from the date you received it.  A refund minus the shipping cost will be issued in the same method as the original payment.  Buyer is responsible for return shipping.
* Please note that custom or Build Your Own orders and any item that has been altered are final sales and are not eligible for refunds or exchanges.

Health and safety:  MonardaZ uses only veg-tanned leather.  Organic materials such as bark are used in the tanning process instead of chemicals.  Our dyes and colors are water-based and do not contain solvents.

Note about colors: Due to the variations among computer monitors, the colors you see on your screen may vary slightly from the actual colors on our products.

Intellectual property rights:  All images, artwork, and reproductions on MonardaZ.com are copyrighted © by Mark A. Tetreault.  All rights reserved.

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